Our service covers ….
We offer ongoing maintenance and support for your computers, printers and network during our standard business hours Monday to Friday 09.00 to 18.00 (excluding public holidays). On site response is normally within 8 working hours, or better if a critical emergency occurs.
Standard services include:
Helpline, remote access or onsite support and maintenance for your servers, PCs and printers.
Broad general consultancy on everything to do with your hardware and software provisioning.
Administration of your relationship with your ISP, domain name registrar and specialist hardware and application providers.
Regular Server and network maintenance and support
Network troubleshooting, advice and configuration
Network hardware maintenance and support for switches, cabling and wireless access points
Operating system, office and other application support
Internet connection support for connection issues, broadband, modem and router support
Email
Server hardware maintenance (defragmentation, scan disk, partition management)
Adding, configuring and changing users on the network
Virus scans and removal
Server and network monitoring
Log checking and error resolution
Security checks
Data back up implementation and office site storage
Support and warranty management
Implementation of disaster recovery plan (if required)
PC Maintenance and check ups
Operating system security patch download
Anti virus definition updated and run
Anti spyware and anti adware applications installed and run
Disk defragmented and scanned
Temporary file deletion
System optimisation
Virus detection and removal
Installation of software, drivers, upgrades and peripherals
Other services:
Hardware replacement
Training and customisation
Support for applications
New installations
