Call 01865 463 463

We’ve been providing computer support from Summertown to individuals and companies in Central and North Oxford since 2002.

That support covers everything in the Apple, Microsoft and Unix world.

 

In that time we have solved almost all the problems you are likely to come across. We have also designed complete home and small office systems. Our role is to ensure that IT works for you.

WE COME OUT TO YOU!

Our idea is to remove the risk and stress from IT, so once we have established your requirement we will generally arrange an appointment and visit your office or home. We enjoy our work and we want you to enjoy using your computing resources. We understand how important your information and applications are to you.

SCHEDULE OF SERVICES

Our service covers ….

We offer ongoing maintenance and support for your computers, printers and network during our standard business hours Monday to Friday 09.00 to 18.00 (excluding public holidays). On site response is normally within 8 working hours, or better if a critical emergency occurs.

Standard services include:

Helpline, remote access or onsite support and maintenance for your servers, PCs and printers.

Broad general consultancy on everything to do with your hardware and software provisioning.

Administration of your relationship with your ISP, domain name registrar and specialist hardware and application providers.

Regular Server and network maintenance and support

Network troubleshooting, advice and configuration
Network hardware maintenance and support for switches, cabling and wireless access points
Operating system, office and other application support
Internet connection support for connection issues, broadband, modem and router support
Email
Server hardware maintenance (defragmentation, scan disk, partition management)
Adding, configuring and changing users on the network
Virus scans and removal
Server and network monitoring
Log checking and error resolution
Security checks
Data back up implementation and office site storage
Support and warranty management
Implementation of disaster recovery plan (if required)
PC Maintenance and check ups

Operating system security patch download
Anti virus definition updated and run
Anti spyware and anti adware applications installed and run
Disk defragmented and scanned
Temporary file deletion
System optimisation
Virus detection and removal
Installation of software, drivers, upgrades and peripherals

Other services:

Hardware replacement
Training and customisation
Support for applications
New installations

REMOTE ACCESS

Our remote access service provides fast response

To improve our range of services, we now offer remote access.

This means that in many cases we can fix minor problems by asking you to click on a link and give us permission to access your computer.

The advantage of this method is that we can give a faster response time, and reduce costs to you.

Contact Computer Care Oxford on 01865 463463

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